Document Type : scientific-research
Authors
1 Master of School Counseling, Faculty of Educational Sciences and Psychology, Mohaghegh Ardabili University, Ardabil, Iran. Lecturer at Farhangian University.
2 Assistant Professor, Department of Educational Sciences, Farhangian University, Tehran, Iran
3 Assistant Professor, Department of Educational Sciences, Farhangian University
4 A member of the academic staff of Mohaghegh Ardabili University Assistant Professor, Department of Islamic Studies, Mohaghegh Ardabili University
Abstract
The purpose of study is Identifying the factors affecting the establishment of "quality culture" and effective factors in the quality of virtual education of Farhangian University.The research method was a two-stage combined exploratory exploration. In the qualitative section, using a semi-structured interview technique, 23 academic and thematic experts were interviewed in a purposeful manner from educational and research centers and the research method in the qualitative part is foundational data theorizing, which seeks to create a theory, model and pattern (Sharmaz, 2007: 462),. A descriptive-survey method has been used in the quantitative part. To analyze the data in order to evaluate the fit of the proposed model from confirmatory factor analysis and structural equation modeling technique by using Smart PLS software. In the quantitative part of research, the initial structure of questionnaire which was compiled with 136 items, in the initial study among five quality monitoring and evaluation experts at Farhangian University. The information obtained from the examination the indicators of each of dimensions and indicators of the quality culture using the criteria of the absolute magnitude of the factor loadings, T-statistics and R2, it should be said that all the items have a suitable factor loading (above 0.7) on the related variable. And these factor loadings were significant at 0.05 and 0.01 levels. In other words, the value of t associated with each factor load is greater than its critical value (1.96) at the 0.05 level and (2.58) at the 0.01 level. Then, in the quantitative section, 389 faculty members and non-faculty members were selected by multi-stage cluster sampling and answered the questionnaires. Findings from first and second confirmatory factor analysis showed that culture quality of factors; "Structural / managerial elements"(0.388), "Cultural/ psychological elements" (0.248), "Leadership" (0.500), "Communication" (0.584), "Trust"(0.457), "Commitment"(0.150) and responsibility"(0.528),"Participation"(0.176), "Empowerment"(0.312), "Infrastructure reform"(0.161), "Results of quality culture"(0.458) has been formed and its native model has a suitable structural validity for establishment in Farhangian University. As a result, it can be said that the structural model under study is of good quality and the observed values are well reconstructed and the model has a good predictive ability.
Keywords
Main Subjects
Article Title [Persian]
شناسایی و ارزیابی عوامل مؤثر بر استقرار «فرهنگ کیفیت» (QC) و عوامل مؤثر بر کیفیت آموزش مجازی دانشگاه فرهنگیان.
Authors [Persian]
- زهرا خادمی آستانه 1
- محمد عظیمی 2
- کمال نصرتی هشی 3
- جعفر نامور 4
1 کارشناس ارشد مشاوره مدرسه، دانشکده علوم تربیتی و روانشناسی، دانشگاه محقق اردبیلی، اردبیل، ایران. مدرس دانشگاه فرهنگیان
2 استادیار گروه آموزش علوم تربیتی ، دانشگاه فرهنگیان ، تهران ، ایران
3 استادیار، گروه علوم تربیتی، دانشگاه فرهنگیان
4 استادیار گروه معارف اسلامی دانشگاه محقق اردبیلی
Abstract [Persian]
هدف پژوهش، شناسایی عوامل مؤثر بر استقرار «فرهنگ کیفی» و عوامل مؤثر بر کیفیت آموزش مجازی دانشگاه فرهنگیان است. روش پژوهش، اکتشافی ترکیبی دو مرحله‌ای بود. در بخش کیفی، با استفاده از تکنیک مصاحبه نیمه ساختاریافته، با 23 نفر از کارشناسان دانشگاهی و موضوعی از مراکز آموزشی و پژوهشی به صورت هدفمند مصاحبه شد و روش تحقیق در بخش کیفی، نظریه‌پردازی داده‌های بنیادی است که به دنبال ایجاد نظریه، مدل است. و الگو (شرماز، 1386: 462). در بخش کمی از روش توصیفی- پیمایشی استفاده شده است. تجزیه و تحلیل داده ها به منظور ارزیابی برازش مدل پیشنهادی از روش تحلیل عاملی تاییدی و مدل سازی معادلات ساختاری با استفاده از نرم افزار Smart PLS. در بخش کمی پژوهش، ساختار اولیه پرسشنامه با 136 گویه، در مطالعه اولیه بین پنج نفر از کارشناسان پایش و ارزیابی کیفیت دانشگاه فرهنگیان تدوین شد. اطلاعات به دست آمده از بررسی شاخص های هر یک از ابعاد و شاخص های فرهنگ کیفیت با استفاده از معیارهای قدر مطلق بارهای عاملی، آماره T و R2، باید گفت که تمامی اقلام دارای بار عاملی مناسب هستند. بالای 0.7) روی متغیر مرتبط. و این بارهای عاملی در سطوح 05/0 و 01/0 معنی دار بود. به عبارت دیگر، مقدار t مرتبط با هر بار عامل از مقدار بحرانی آن (1.96) در سطح 0.05 و (2.58) در سطح 0.01 بیشتر است. سپس در بخش کمی، 389 نفر از اعضای هیئت علمی و غیرهیئت علمی به روش نمونه گیری خوشه ای چند مرحله ای انتخاب و به پرسشنامه ها پاسخ دادند. یافته‌های حاصل از تحلیل عاملی تأییدی اول و دوم نشان داد که کیفیت فرهنگ عوامل. «عناصر ساختاری/مدیریتی» (388/0)، «عناصر فرهنگی/روانی» (248/0)، «رهبری» (500/0)، «ارتباطات» (584/0)، «اعتماد» (457/0)، «تعهد» (150/0) و مسئولیت پذیری». (0.528)، «مشارکت» (0.176)، «توانمندسازی» (0.312)، «اصلاح زیرساخت» (0.161)، «نتایج فرهنگ کیفیت» (0.458) شکل گرفته است و مدل بومی آن از اعتبار ساختاری مناسبی برای استقرار در دانشگاه فرهنگیان در نتیجه می توان گفت که مدل ساختاری مورد مطالعه از کیفیت خوبی برخوردار بوده و مقادیر مشاهده شده به خوبی بازسازی شده و مدل از قابلیت پیش بینی خوبی برخوردار است.
Keywords [Persian]
- فرهنگ کیفیت
- اعضای هیأت علمی
- اشتغال دانشگاه
- آموزش مجازی
- دانشگاه فرهنگیان
References
- Abbasi, M. Shirepaz Arani, Ali. (2011). "Quality Policy Higher Education: Challenges and Prospects", the fifth conference "Quality Assessment in the University System", Venue: University of Tehran (Campus of Technical Colleges). [In Persian].
- Amin Allah-Tojjar, H. (2014). "Study of the findings of an international study and provide a solution to create and maintain a quality culture", Quality Control Monthly (Special Organizational Culture), Vol. 67, pp. 27-22. (Available: www.qcmagazine.ir). [In Persian].
- Amiri, A, Zarei Matin, H, Zolfagharzadeh, M. (2010). "Complexities of culture and typology of its studies in higher education (transtheoretical and conceptual framework)", Culture Strategy, No. 10 and 11, Summer and Autumn, 7 -40. [In Persian].
- Arani, A, Sharifi Bidgoli, H. (2012).”Quality Policy Instruments for Higher Education in the World and Iran", Bi-Quarterly Journal of Management at Islamic University, No. 1, Volume 4, pp. 687-709. [In Persian].
- Barbulescu, A. (2015).« Quality Culture in the Romanian Higher Education», Procedia - Social and Behavioral Sciences, 191,1923 – 1927. (Available online at www.sciencedirect.com)
- Bazargan, A. (2011). "Quality culture and its role in achieving the desired performance of universities", Iranian Journal of Engineering Education, 13th year, No. 50, Summer, pp. 72-63.
- Bazargan, A, Ishaghi, F. (2008). "Analysis of the goal setting process in the internal evaluation of the quality of academic departments: a case study", Educational and Psychological Studies of Ferdowsi University, Volume 9, Issue 1, pp. 57-72. [In Persian].
- Bendermacher, G. W. G.; oude Egbrink, M. G. A.; Wolfhagen, I. H. A. P.; & Dolmans, D. H. J. M. (2016) « Unravelling quality culture in higher education: a realist review», High Educ. published with open access at Springerlink.com (DOI 10.1007/s10734-015-9979-2).
- Berings, D. (2010) « Quality culture in higher education: from theory to practice», Proceedings of the Fifth European Quality Assurance Forum (EQAF) of the European University, Lyon, France.
- Cardoso, S.; Rosa, M. J. & Santos, C.S. (2013) « Different academics' characteristics, different perceptions on quality assessment? », Quality Assurance in Education, Vol. 21 Iss: 1, pp.96 – 117.(http://dx.doi.org/10.1108/09684881311293089)
- Charmaz, K. (2007) « Reconstructing grounded theory. In L. Bickman, P. Alasuutari, & J. Brannen», (Eds.), Handbook of social research, (pp. 461–478). London:Sage.
- Chindler, L., Puls-Elvidge, S., Welzant, H., & Crawford, L. (2015) « Definitions of quality in higher education: A synthesis of the literature», Higher Learning Research Communications, 5(3), 3-13.
- Chong, S. (2014). « Academic quality management in teacher education: a Singapore perspective», Quality Assurance in Education, 22 (1), 53 – 64.
- Dellanaa, Scott A. & Hausera, Richard D.(1999). Toward Defining the Quality Culture, Engineering Management Journal, 11(2), 11-15.
- Ebrahimi, R, Adli, F, Mehran, G. (2015). "The role of university culture on knowledge creation from the perspective of experts in higher education", Quarterly Journal of Research and Planning in Higher Education, Volume 21, Number 1, pp. 151-127. [In Persian].
- Ehlers, U.-D, Schneckenberg, D. (2010) Changing Cultures in Higher Education. Springer. Heidelberg, New York.
- Ehlers, Ulf. D. (2009) « Understanding quality culture», Quality Assurance in Education, 17 (4), 343 – 363.( http://dx.doi.org/10.1108/09684880910992322)
- Ehlers, Ulf-Daniel (2011) « Discovering the Unknown Territory—How to Move from Control to Culture in Higher Education Quality», Baden-Wurttemberg Corporative State University, Germany [Online www.qualityresources.pbworks.com. 17th June 2015].
- (2006) « Quality Culture in European Universities: a Bottom-up approach », (http://www.eua.be/eua/jsp/en/upload/Quality_Culture_2002_2003.1150459570109.pdf)
- (2007) « embedding edding Quality Culture in higher education », A S E LECTION OF PAPERS FROM THE 1ST EUROPEAN FORUM FOR QUALITY ASSURANCE, A free electronic version of this report is available through www.eua.be.
- European University Association (2003) Graz Declaration — Strengthening the Role of Institutions, (Brussels, EUA).
- Faraskhah, M. (2015). "In Invisible Manual Search for the Quality of Higher Education", Paper presented at the Second National Conference and the Ninth National Conference on Quality Assessment of University Systems, Tehran: Farhangian University, 23 May. [In Persian].
- Farastkhah, M. (2006). "Scientific ethics is the key to promoting higher education", Quarterly Journal of Ethics in Science and Technology, No. 1, winter, 13-27. [In Persian].
- Farastkhah, M. (2008). "Future thinking about the quality of higher education in Iran; A Model Based on Basic Theory (GT), Quarterly Journal of Research and Planning in Higher Education, Vol. 50, pp. 67-95. [In Persian].
- Farastkhah, M. (2009). "Study of the current and favorable situation of evaluation of the scientific system in Iran with emphasis on higher education", Quarterly Journal of Science and Technology Policy, First Year, Vol. 2, pp. 43-58. [In Persian].
- Fazeli, N. (2003). "Comparative study of Iranian and British university culture (an anthropological study on the causes of inefficiency of university education in Iran)", Anthropology Letter, Volume I, Issue 3, spring and summer, pp. 93 – 132. [In Persian].
- Ghaffari, F, Jafari, P. Amir Mohammadi, A. (2011). "Comparison of the study of the relationship between service quality and customer satisfaction in the banking industry: a comparative model of traditional and electronic services", Iranian Journal of Management Sciences, 6 (24), 41-66. [In Persian].
- Ghoorchian, N, Shahrakipour, H. (2010). "Study of higher education evaluation systems in the world in order to provide a suitable model for higher education in the country", Journal of Management Research, No. 85, pp. 1-19. [In Persian].
- Gu, P., & Tang, G. (2022, January). Research on the Influencing Factors of Enterprise Quality Culture System Construction. In 4th International Seminar on Education Research and Social Science (ISERSS 2021) (pp. 263-267). Atlantis Press.
- Harvey, L. & Green, D. (1993)."Defining Quality », Assessment & Evaluation in Higher Education", 18, 3–94.
- Harvey, L. & Stensaker, B. (2008)."Quality Culture: understandings, boundaries and linkages", European Journal of Education, 43(4), 427–442.
- Hayrinen Alestalo, M & U. Peltola. (2006) « The Problem of a Market-oriented University», Higher Education, 52, 251-281.
- Khoshdaman, S, Ayati, M. (2013). "Comparison of teaching and learning culture in two generations of faculty members of Birjand University from the perspective of the role of professor", Quarterly Journal of Khorasan Socio-Cultural Studies, Winter, Vol. 26, pp. 108- 85. [In Persian].
- Kottmann, A.; Huisman J.; Brockerhoff, L.; Cremonini, L. & Mampaey, J. (2016) How Can One Create a Culture for Quality Enhancement? , Final Report, Center for Higher Education Policy Studies.(http://www.nokut.no)
- Mardukh Rouhani, E. (2015). "Higher Education Policy in Iran after the 1979 Revolution", Third National Conference on Sociology and Social Sciences, Tehran, Narkish Information Institute, https://www.civilica.com/Paper-SOCIOCONF03 -SOCIOCONF03_007.html. [In Persian].
- Mohammadi, M; Nazem Nezhad, N; Oji, A and Ismaili, A. (2013) "Presenting an Explanatory Model of Students' Perception of the Prevalence of University Culture by Assessing Their Elements and Knowledge Management Processes of Shiraz University Faculty Members", Journal of Humanities Research, Vol. 14, No. 33, spring and summer, pp. 68-43. [In Persian].
- Mosadegh Rad, A. M. (2006) « The impact of organizational culture on the successful implementation of total quality management », The TQM Magazine, 10; 18(6):606-625. (DOI: 10.1108/09544780610707101)
- Ntim, S. (2014) « Embedding quality culture in higher education in Ghana: quality control and assessment in emerging private universities », Higher Education, 68(6), 837-849.
- Pavel, A.P. (2014) « Quality Culture - A Key Issue for Romanian Higher Education», Procedia - Social and Behavioral Sciences, 116, 3805 – 3810. (Available online at www.sciencedirect.com)
- Saepudin, D., Sa’ud, U. S., Lutfia, A., & Sabban, I. (2021, February). Quality Culture of Education: Commitment of Leaders in Building a Quality Culture of Education in Higher Tourism Education. In 4th International Conference on Research of Educational Administration and Management (ICREAM 2020) (pp. 212-215). Atlantis Press.
- SeyyedKalene, Seyyed M; Ayari, L; Ahmadi, H. (2015). "Quality Assessment of University Unit Components (Case Study: University Units in Deprived Areas of Ardabil Province)", Paper presented at the Second National Conference and the Ninth National Conference on Quality Assessment of University Systems, Tehran: Farhangian University, 23 May. [In Persian].
- Stoyka, A., & Dragomirova, I. (2019). The Establishment of Quality Culture in Higher Education.
- Sumaedi, S.; Yuda Bakti, G.M. & Metasari, N. (2012) « An empirical study of state university students' perceived service quality », Quality Assurance in Education, Vol. 20 Iss: 2, pp.164 – 183. ( http://dx.doi.org/10.1108/09684881211219424)
- Tabresa, Gholam Ali; Hassanvand Mofrad, Mehdi and Arefnezhad, Mohsen (2012) "Analysis and ranking of factors affecting the improvement of educational quality (Case study: University of Isfahan)", Quarterly Journal of Interdisciplinary Studies in Humanities, Volume 4, Number 4 , Fall, pp. 74-51.
- Valimaa, J. (2008) « Cultural Studies in Higher Education Research », In J. Välimaa & O.-H. Ylijoki (Eds.), Cultural Perspectives on Higher Education, 9-25. Netherlands: Springer.
- Veiga, A., Rosa J.M. , Cardoso, S. & Amaral, A. (2014) « Ascribing meaning to quality cultures in the Portuguese context », Quality Assurance in Education, 22 (3), 255 – 272.( http://dx.doi.org/10.1108/QAE-05-2013-0020)
- Venkatraman, S. (2007) « A framework for implementing TQM in higher education programs », Quality Assurance in Education, Vol. 15 Iss: 1, pp.92 – 112.( http://dx.doi.org/10.1108/09684880710723052)
- Vilcea, M.A.(2014) « Quality Culture In Universities And Influences On Formal And Non-Formal Education », Procedia - Social and Behavioral Sciences, 163, 148 – 152. ( Available online at www.sciencedirect.com)
- Vlasceanu, L.; Grunberg, L. & Parlea, D. (2004) « Quality Assurance and Accreditation:A Glossary of Basic Terms and Definitions », (Bucharest, UNESCOCEPES) Papers on Higher Education.
- Yazdkhasti, A, Rajaeipour, S. (2009). Organizational culture and total quality management in higher education, Isfahan: Kankash Publications, first edition.
)